Reliable and Customized

Grayter Business Solutions, Inc. offers professional and reliable services, custom-tailored to meet your specific needs. We offer in-depth consultations to understand your goals and current situation, as well as to craft a long-term solution that is right for you.

INBOUND CALLS

Inbound call center solutions do more than just provide answers to customer inquiries and close sales. 

 

From Customer Service, Order Entry, Appointment Setting and Scheduling,

to Customer Outreach and Retention, to Sales for services and products, we do it all. 

 

Experience the GRAYTER approach to Inbound Calls and watch your revenue grow!

LIVE CHAT

We offer consistency across a diverse range of industries and deliver fast, high quality results. 

 

You achieve higher customer satisfaction without the headaches.

OUTBOUND AND TELEMARKETING

A major cause of lost sales is people who get tired of waiting for one of your staff to respond to their web lead or email inquiry.

 

Asking your employees to respond to leads from  prospective clients is like operating two businesses in one. It requires a completely different set of skills, knowledge and infrastructure from the business you operate. 

 

Inbound Calls

Often, an inbound call is the very first contact a customer has with your business. Having a team of professional agents can ensure it won’t be the last. We use highly trained call agents and professionally written scripts to deliver excellent customer service that makes each and every caller feel appreciated. Don't turn away customers with impersonal automated call systems when you can provide them with live agents.

 

Live Chat

Your marketing paid off and now your prospects are visiting your website in record numbers!  Let us help you reduce expenses, increase sales, improve customer service and loyalty - all while discovering customer pain points and providing faster problem resolution.  Live Chat is one of the most effective customer service tools available.

 

Outbound and Telemarketing

Let us respond promptly and professionally to your leads. Our Predictive Dialer connects agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from answering machines and other automatic devices. We use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, and adjust the dialing rate accordingly. This enables our agents to dramatically increase their number of live voice connections. 

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